Shipment Policy
LXMI SUPERSTORE Shipment Policy
At LXMI SUPERSTORE, we strive to ensure that your shopping experience is smooth and hassle-free. Below is a detailed overview of our shipment policy to keep you informed about our delivery process.
1. Shipping Destinations
We currently offer shipping to domestic and international locations. If you are located outside our primary shipping regions, please feel free to contact our customer service team to inquire about availability.
2. Processing Time
All orders are processed within 1–3 business days from the time of payment approval.
Orders placed after 12 PM (local time) will be processed the next business day.
Orders placed on weekends or public holidays will be processed the next business day.
In cases of high demand or limited stock, please allow an extra 1–2 business days for processing.
3. Shipping Methods and Delivery Times
We partner with reputable carriers to ensure timely delivery. Available shipping methods and estimated delivery times are as follows:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days
Note: Delivery times may vary depending on location and any external factors such as weather or carrier delays.
4. Shipping Costs
Free Standard Shipping on orders over $50 within the [Country/Region].
For orders under $50, shipping costs will be calculated at checkout based on your location.
International shipping rates will vary and will be displayed at checkout.
All applicable customs fees, taxes, and duties for international shipments are the responsibility of the customer.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package directly through the carrier’s website.
6. Delivery Issues
If your shipment has not arrived within the expected delivery window, please reach out to our customer support team immediately. We will investigate the issue with the carrier and provide you with updates.
We are not responsible for delays caused by the shipping carrier, weather conditions, or incorrect addresses.
7. Incorrect Shipping Address
Please ensure that all shipping information is accurate at checkout. LXMI SUPERSTORE is not responsible for any delays or lost shipments due to an incorrect or incomplete address.
If you notice an error in your shipping address, please contact us within 24 hours of placing the order to make necessary corrections.
8. Lost or Damaged Shipments
In the rare event that your order is lost or damaged during shipping:
Lost Shipments: If your tracking information shows that your order has not been delivered within a reasonable timeframe, please contact us. We will assist in investigating the issue with the carrier.
Damaged Goods: If you receive a damaged item, please notify us within 7 days of receipt and provide photographic evidence. We will arrange a replacement or issue a refund for the damaged goods.
9. International Shipments
For international orders, please be aware that shipping times may vary, and customs processes can sometimes cause delays.
Customs fees, duties, and taxes are not included in the product price or shipping fee and are the responsibility of the customer. Please check your local customs regulations for more information.
10. Order Modifications
Once an order has been shipped, it cannot be modified or canceled. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request before shipment.
11. Contact Us
If you have any questions about your order or need assistance with your shipment, feel free to contact our customer service team via:
Email: info@lxmipetheaven.com
Phone: +17866182345
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM
Thank you for shopping with LXMI SUPERSTORE!
We appreciate your business and are committed to providing a great shopping experience.