Return Policy

LXMI SUPERSTORE Return Policy

At LXMI SUPERSTORE, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a flexible return policy to ensure a smooth process. Please review the guidelines below to understand how to return an item.

1. Return Eligibility
We accept returns under the following conditions:

  • Items must be returned within 30 days from the date of delivery.
  • The product must be unused, in its original condition, and with all original packaging (including tags, boxes, or accessories).
  • Final Sale Items, including clearance or discounted items, are not eligible for returns unless they are defective.
  • Items damaged during shipping or due to manufacturing defects are eligible for a return or exchange.

2. How to Return an Item
To initiate a return, please follow these steps:

  • Contact Customer Service: Reach out to our customer service team at support@lxmisuperstore.com or call us at (XXX) XXX-XXXX to request a return authorization. Include your order number and the reason for the return.
  • Return Authorization: We will send you a return authorization (RA) number and instructions on how to send your item back.
  • Shipping the Item: Pack the item securely in its original packaging, ensuring all accessories or parts are included. Clearly write the RA number on the outside of the box.

3. Return Shipping Costs

  • Domestic Returns: Return shipping is free if the item is defective, damaged, or incorrectly shipped. Otherwise, customers are responsible for the return shipping cost.
  • International Returns: Customers are responsible for the return shipping cost, and we do not offer free return shipping for international orders. Please make sure to check with your local post office or carrier for shipping instructions.
  • Non-refundable Shipping Fees: Original shipping charges are non-refundable unless the item is defective or we made an error with your order.

4. Refund Process
Once we receive the returned item:

  • We will inspect the product to ensure it meets our return criteria.
  • Refunds will be processed to your original payment method within 7-10 business days from receiving the return. Please note that it may take additional time for the refund to reflect on your account, depending on your payment provider.
  • If your return is denied (e.g., the item is used, damaged, or returned after 30 days), we will notify you, and the item may be returned to you at your expense.

5. Exchanges
If you would like to exchange an item for a different size, color, or model:

  • Please contact our customer service team to initiate an exchange.
  • Once we receive your returned item, we will ship the exchange product as soon as possible (subject to availability).
  • In case the item is out of stock, we will offer a refund.

6. Non-Returnable Items
The following items are not eligible for return:

  • Gift cards
  • Downloadable software, digital products, or services
  • Personalized or custom-made items
  • Items marked as "Final Sale" or "Non-returnable" on the product page

7. Damaged or Defective Items
If you receive an item that is defective, damaged, or incorrectly shipped:

  • Contact us within 7 days of receiving the item.
  • We will arrange for a replacement or a full refund, including any shipping fees.

8. Order Cancellations
Once an order has been processed and shipped, we cannot cancel it. If you wish to cancel an order before it has shipped, please contact us immediately. If the order has not been processed, we will attempt to cancel it and provide a full refund.

9. Return Address
Please send all returns to:

  • LXMI SUPERSTORE Returns
  • [Insert Return Address Here]

10. Contact Us
For any return inquiries or assistance, please feel free to contact our customer service team:

  • Email: info@lxmipetheaven.com
  • Phone: 017866182345
  • Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM

Thank you for shopping with LXMI SUPERSTORE! We value your business and are committed to ensuring that you are fully satisfied with your purchase.